Refund policy

We want returns to be straightforward. Eligible unused online purchases can be returned within 30 days, and if something arrives faulty, damaged or incorrect, we’ll help put it right.

30-day returns
Eligible unused items can be returned in their original condition.

Faulty or damaged?
Contact us and we’ll work through the appropriate remedy.

Need help?
Email shop@spt.co.nz with your order number.

Change-of-mind returns

If you change your mind about an online purchase, you may return an eligible item within 30 days of delivery for a refund or exchange.

To be eligible, the item must be:

  • unused, unworn and unwashed;
  • in its original condition, with packaging and tags where applicable; and
  • returned with proof of purchase or your online order number.

For change-of-mind returns, return shipping costs are the customer’s responsibility. We recommend using a tracked courier service.

Faulty, damaged or incorrect items

If an item is faulty, arrives damaged, does not match its description, or we have sent the wrong item, please contact us at shop@spt.co.nz.

Please include your order number, a short description of the issue and photos where they will help us assess the problem.

Your rights under New Zealand consumer law are not limited by this policy.

Where the Consumer Guarantees Act applies, the appropriate remedy may be a repair, replacement or refund depending on the nature of the problem. If a product is confirmed faulty, we will also cover reasonable return-delivery costs where required.

How to make a return

  1. Email us first.
    Contact shop@spt.co.nz with your order number and the reason for the return.
  2. We’ll confirm the return instructions.
    Please wait for our team to confirm where and how the item should be returned.
  3. Send the item back.
    Pack it securely and use a tracked service for change-of-mind returns.
  4. We’ll process the outcome.
    Once the item has been received and checked, we’ll confirm the refund, exchange, repair or replacement as applicable.

Refund timing

Approved refunds are processed back to the original payment method.

Please allow up to 5–10 business days for the refund to appear after it has been processed, depending on your bank or payment provider.

Return address

Southpac Trucks – Online Store
96–98 Wiri Station Road
Wiri, Auckland 2104
New Zealand

Please contact us before sending a return so our team can provide the correct instructions and link it to your order.

Questions about a return?

Email shop@spt.co.nz and include your order number so we can help quickly.